I.T. Help Desk Support

Job Description

Working at ActiveCo Technology Management, you’ll enjoy perks including a competitive salary, and a comprehensive benefits package. As a progressive and growing company, we offer professional development with paid job skills training, as well as leadership training & coaching. Team recognition is vital to our success, as well as providing advancement opportunities. Our company culture is extremely important to us and we host regular team-building and family events. We look forward to hearing from you!

Responsibilities

  • Provide support to customer requests, analyze problems and escalate issues when necessary
  • Continually update customer’s IT documentation within internal Wiki system
  • Communicate technical information to nontechnical users
  • Ability to work between 6:00 am and 5:00 pm in one of two shifts including the occasional after hours and weekend work when necessary
  • On call rotation required for afterhours emergency support
  • Strong desire to learn in a fast-paced environment and work within a team of likeminded individuals

Experience Requirements

  • Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, servers, applications or network systems in a Windows environment
  • Microsoft certification(s) – MCSA or MCITP preferred
  • Strong troubleshooting and problem solving skills
  • Excellent communication skills both written and verbal
  • Proven experience supporting Windows 7 – 10 and mobile devices (iOS / Android)
  • Microsoft Windows Server 2008 R2 – 2016 support experience in a Domain environment (Active Directory & Exchange)
  • Previous experience working in a ticketing system with detailed note taking skills
  • Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCP

Beneficial to have

  • Microsoft Office 365 support experience
  • Working knowledge of virtualization technologies including Hyper-V and VMware
  • Understanding of backup and disaster recovery solutions (Datto)
  • Experience with SonicWALL, Dell, Cisco, Ubiquiti or Meraki networking equipmen

Our IT Support role entails system administrator or network administrator duties around our client’s information technology and network security. Because this position is mostly completed by phone or email, the candidate filling this position must have a strong command of the English language.

While this is a “remote” position where you work from our Port Coquitlam office, there are times when it is necessary to visit the clients on-site.

Information for Applicants

Please make sure you attach your resume to your email/application in a word document, or PDF form.
We require all candidates to participate in an in-person interview, possibly on short notice.

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