IT Support Vancouver
Is your IT network managed to avoid interruption, maintain security and resolve issues quickly?
24/7 Help Desk
Your Satisfaction is Guaranteed
Remote & On-Site Support
20 Years of Experience
Comprehensive IT Support Vancouver
We proactively manage, monitor and review your network IT systems to prevent issues before they happen. At ActiveCo, whether you need fully managed IT support, or your in-house IT department needs help, we have it all covered.
Help Desk
ActiveCo offer’s IT support services to our clients 24/7 through our advanced Help Desk services. We can troubleshoot our client’s technical problems using our comprehensive ticketing system over email, phone and/or by being on site.
- Unlimited remote & on-site support calls
- After-hours emergency service with a technician
- Status updates about your tickets
- Technician escalation support
- Incident & problem management
Remote & On-Site Support
Our clients benefit from our all-inclusive IT Support services which includes remote and on-site support whenever you need it. If we are not able to resolve your issue remotely, our technicians will be dispatched to your office to resolve the issue.
- On-site inspection of all critical systems & devices + detailed report that includes KPIs, server performance & security alerts
- Installation of hardware, computers & other devices
- Flexible scheduling as per your needs
- Prioritized response times
- No additional fees to be paid for on-site support
Process-Based Systems
We proactively manage, monitor and review your network IT systems 24/7 to prevent issues before they happen. This is IT afterall, so in the event that something does go wrong, we’re here to take care of the repairs while you & your staff can keep working with minimal disruption.
- Dedicated Network Administrator & Virtual Chief Information Officer (vCIO)
- Managed business continuity plans
- Managed security software
- Proactive workstation & server maintenance
- Asset management & back-up reports
- Monthly health & back-up reports
Why Choose ActiveCo For Managed IT Support?
ActiveCo is a BC-based Managed IT Support company offering a full slate of technology support and consulting. With strategic planning that focuses on maximizing performance, boosting productivity and growing your business, you’ll never look at IT the same way again.
